Policies
Cancellation and rescheduling
Plans change. When you cancel, you choose one of two options: take the refund your timing allows, or move your stay to a weekday at the same property. Refunds are calculated on the amount you paid.
This page is a working draft and is pending business/legal approval. The final wording will replace it once approved. Where it describes how bookings and refunds work, it reflects how the platform currently operates.
Refund by timing
| When you cancel | Refund | Or |
|---|---|---|
| 15 or more days before check-in | Full refund (100%) | Alternative weekday dates |
| 10 to 14 days before check-in | 50% refund | Alternative weekday dates |
| Less than 10 days before check-in | No refund | Alternative weekday dates only |
Alternative weekday dates
- Same property only.
- Monday to Thursday only, excluding weekends and public holidays.
- Subject to availability.
- One reschedule per booking, for a stay within 60 days of the date you cancel.
- No price reduction if fewer guests come. If more guests come, you pay the extra-guest charge.
How to cancel
Go to My bookings, choose Cancel or reschedule, read the policy and confirm. All cancellations and reschedules are handled by ECR Escape. Payment-gateway fees are paid by ECR Escape; nothing extra is charged to you.
For help, contact us. The terms of stay also apply.
Policy version 2026-11. ECR Escape may change, withdraw or apply any of its policies at its sole discretion, at any time, without prior notice. ECR Escape's decision on the interpretation and application of any policy is final.